Microsoft® Office Knowledge Center
Odd Behavior on Windows 2000
After Installing the Office 2000 Service Release 1 Update
This issue primarily applies to Windows 2000 systems on which Office 2000 (all versions) has been installed and the Office 2000 Service Release 1 (SR-1) Update applied. Those systems on which the Office 2000 Service Release 1a (SR-1a) Update has been applied are not effected. If you are unsure whether you have Office 2000 Service Release 1 (SR-1) or 1a (SR-1a), follow this link: Office 2000 Service Release 1a (SR-1a) Update Details.
If you are experiencing any one or more of the following symptoms on your Windows 2000 based computer, you will need to perform the procedures outlined below to resolve these issues. These symptoms normally occur if the following are true, however they have surfaced in other combinations.
- You installed Office 2000 on a Windows NT 4.0 computer. -and-
- You upgraded from Windows NT 4.0 to Windows 2000. -and-
- You applied the Office 2000 Service Release 1 Update (SR-1).
- When you click hyperlinks in Microsoft Outlook messages, Microsoft Word documents, and Microsoft PowerPoint presentations, Internet Explorer does not start.
- When you click Start, point to Search, and then click For Files or Folders, and nothing happens.
- When you click Start, point to Search, and then click On the Internet, nothing happens.
- When you attempt to open a Web page in a new window in Internet Explorer, a new window does not open.
- You are unable to view Microsoft Outlook in full screen or maximize the window.
- The Office Assistant fails to shut down when you quit any Office program.
- When you right-click the Office Assistant within an Office program to close it, the Office program itself shuts down.
- Nothing happens when you click Find in Internet Explorer.
The Cause of the Problem
The problem seems to occur more often as the result of a specific sequence of events. As an example, we have seen this frequently on Windows NT 4.0 machines that have had Office 2000 installed, then been upgraded to Windows 2000 and then had the Office 2000 Service Release 1 applied. Less frequent have been those machines that were upgraded to Windows 2000, had Office 2000 installed and then Office 2000 Service Release1 applied as part of the initial Office installation. The apparent cause of this problem is the failure of the installation process to register the following files:
Resolving the Problem
There are two methods to resolve this problem:
Method 1: Download the Microsoft Office 2000/Windows 2000 Registry Repair Utility
Microsoft has released a utility that automates the process of registering these files. The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:
o9regfix.exe (Alternate Server)
*If you would like to review additional details regarding the use of this utility, follow this link: Office 2000 SR-1/Windows 2000 Utility: Registry Repair
Method 2: Registering the Files Manually
To register the files manually, follow these steps:
- Click Start on the Windows taskbar.
- Click Run.
- In the Open box, type the following command, and then click OK:
where is the name of the file that you are registering.
You should receive a message that the file is now correctly registered.
Notice: Windows® 95, Windows® 98, Windows® NT, Windows® 2000 and
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