The Intel® Active Monitor Alerting Utility

Dewwa Socc April 21, 2021 General Comments Off on The Intel® Active Monitor Alerting Utility

Intel® Active Monitor

The Intel® Active Monitor is a new alerting utility created by Intel and available exclusively on Intel Desktop Boards 1. As PCs increase in performance and decrease in size, monitoring the cooling and overall system health becomes more important. The Intel Active Monitor works with specialized sensors on your Intel Desktop Board to constantly monitor the system’s temperatures, power supply voltages, and fan speeds. If temperatures become extremely hot or a system fan or power supply fails, the user is immediately notified.


In addition to displaying cooling information, the Intel Active Monitor makes it easy for a user to identify the processor type and speed, look up desktop board, chipset, and memory information, and customize the alerts that may be generated and their thresholds. The Intel Active Monitor requires less than 1% of system resources.

Download the latest version – Intel® Active Monitor v1.12 [EXE 7.2 MB]

Not available on all Intel Desktop Boards. Check your individual board product CD for availability.

Frequently Asked Questions (FAQ)

What happens if I get an alert?
If active alerting is enabled, Intel® Active Monitor will detect if a sensor has crossed a threshold. If you have all alerting methods enabled (refer to Active Alerting Options), you will be notified of the alert with a pop-up message, an audio alert, and the Intel Active Monitor icon in your system tray turning red and flashing. Double-clicking on that icon opens Intel Active Monitor. The application opens to the scene displaying the alert.

If active alerting is disabled, Intel Active Monitor is not monitoring your system and will neither detect nor notify you of an alert, if the application is closed. When you click the Help button to open the Alert Response topic, you will note that it has been designed to provide you with needed information in the event of an alert. Click on the Alert History button to open the View Alert History window, where you can view all recent alert activity.

Where can I get more information about heatsinks and fans?
All you need to do is check our cooling guide right on this site. We provide Technical Product Specifications as well as installation instructions for your specific Intel® Board. Intel® Active Monitor has been qualified only with the heatsink, fan, and processor combinations listed for Intel® Boxed Processors. In addition, the heatsink must also be properly installed with adequate thermal grease.

Why are some of my system fan(s) not spinning without an alert appearing?
Variable fans will only come on when the system requires extra cooling. In this case no alert message is generated by the sensors.

How does a variable fan work?
The variable speed fan turns on and off in response to your system’s thermal conditions. The speed of fan rotation (rpm) depends on the specific temperature in the monitored system zone. For example, the fan speed increases as temperature in the zone rises.

Why do I receive an alert after I removed a fan?
Intel® Active Monitor assumes the removed fan has failed. You need to redetect all fans in the system. In order to accomplish this, you need to uninstall and then reinstall the Intel® Active Monitor program so the system can correctly detect all fans in the new configuration.

Why is the System Info screen reporting a PC600 memory speed when I have some PC800 RIMMs installed?
Rambus memory speeds are not unlike that of PC100 or PC133, in that system memory runs at the lowest memory module speed that is installed in your system. If you were to mix PC100 and PC133 on your motherboard, the fastest memory speed would be PC100. Likewise, if you have mixed PC800 with PC600 on your motherboard, the system will report the speed of the PC600. Although you could mix these modules in a pinch (an emergency) doing so is not recommended for long term use. You should ensure that all installed memory modules are of the same type, and preferably the same manufacturing lot, to obtain optimal performance. If you need more information about your memory configurations, please contact us.

Error Messages and Possible Causes

Warning:
The procedures in this topic presume that you have a reasonable familiarity with the general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment. Make sure you always disconnect the computer from its power source and from any telecommunications links, networks, or modems before performing any of the procedures described in this topic. Failure to disconnect power, telecommunications links, networks, or modems before you open the computer or perform any procedures can result in personal injury or equipment damage. Some circuitry on the motherboard can continue to operate even though the front panel power button is off.

Listed below are the error messages that you may see. After the message there is one or more possible cause(s) that may explain why you received the error message. There may also be suggestions for resolving the error.
Error Messages:

An essential file is missing.

The name of the missing file will appear after the error message. That file has been deleted or moved from its original location. Reinstall the application.

An unspecified internal error occurred during initialization.

  • The system may be low on resources.
  • The service may not be running with adequate security privileges.

No sensors were detected in your system. You are running this application on a system without functioning monitoring hardware.

Fan x has stopped or slowed (fan x can represent either fan 1 or fan 2).

Your fan could be failing because:

  • A foreign object is preventing the fan from spinning.
  • A bearing within the fan is failing.
  • The fan is no longer connected to the motherboard.
  • The fan has been moved to a different fan sensor connector on the motherboard.

Recommended resolutions: Your system may have more than one fan. Check all of the fans to see if any of them have been disconnected or are blocked by a foreign object. If all fans are connected and free of foreign objects, a fan may need to be replaced. Contact your system manufacturer for technical support.

If you have added, changed, or removed a fan, you will need to uninstall and then reinstall the Intel® Active Monitor program to re-register and then accurately monitor your system’s fan(s). The Intel® Active Monitor program may generate alerts continually until reinstalled.

An unknown fan in your system has stopped or slowed.

An application DLL is invalid. You will need to uninstall and then reinstall the Intel® Active Monitor application.
Voltage Error Messages: These are the possible voltage error messages. In the case of the voltages, voltage x can represent any voltage from voltage 1 to voltage 4. The voltages those labels may represent include: 12 Volt, -12 Volt, 5 Volt, -5 Volt, 3.3, CPU Core, CPU I/O, and 1.5 Volt.

Voltage x has gone outside of its recommended range.

If your system’s voltage went outside of its recommended range, your power supply could be failing, and here are some reasons why:

  • Fluctuations can and do occur in the power entering your system. The reason for these fluctuations include: Power surges, often the result of lightning or mass fluctuations resulting from the manner in which your power company handles demand. Significant demand causes “brown outs”, and sometimes when power companies bring fresh resources on line, a spike (momentary high voltage increase) occurs. Constant surges in power often degrade the ability of computer power supplies to maintain a constant voltage. Any of these conditions can result in damage to your power supply and other components of your system.
  • Power Supply Deterioration. Some power supplies may have a shorter life span than the overall system, however this condition is often caused by large power swings between brown out conditions and large momentary power spikes or surges.
  • There is an electrical short somewhere in the system.
  • The power supply fan may have failed. This fan, in most cases, does not have a sensor, so it’s not often monitored. A failed power supply fan may cause overheating and damage to the power supply.

Recommended resolutions: If you receive alerts often or if your system remains in an alert state for an extended period of time, you should make sure your system has adequate cooling and/or a surge protector.

Check to make sure that the power supply is adequately cooled:

  • If the power supply’s fan is external to the power supply, check to see whether it is disconnected or blocked by a foreign object. If the fan is connected and free of foreign objects, and is still not running, it may need to be replaced.
  • If the power supply’s fan is internal to the power supply, check to see whether it is still spinning. If not, the power supply may need to be replaced or serviced. We have fans available for all makes and models of power supplies. If you suspect the power supply itself, we can over-night a power supply to you via Federal Express or UPS.
  • Make sure that there is proper airflow around your system, and that your system is not located to close to walls or in corners. If vents in the system become blocked, airflow to the fans may be restricted.

An unknown power supply voltage has gone outside of its recommended range. Most likely cause: The CPU in the system runs at a voltage that was not known at the time this software was developed. You may want to verify the required CPU voltage, and if correct, visit Intel’s Web site and check for an update to the software.
Temperature Error Messages:

Your processor has exceeded its recommended maximum temperature.

Your processor’s temperature could have exceeded its recommended range because:

  • The heatsink and/or fan have become detached from the processor (or were not installed).
  • The heatsink may not have adequate thermal grease.
  • The processor fan(s) may have slowed or stopped.
  • The system does not have adequate airflow to keep the processor cooled.

Recommended resolutions: Check the processor and system fan(s) to see if any have been disconnected or are blocked by a foreign object. If they are still connected and free of foreign objects but are still not operating properly, they may need to be replaced. Make sure that there is proper airflow in and around your system. Make sure your system is not located too near walls or in corners. If vents in the system become blocked, airflow to the fans may be restricted. Your system should be kept in a room that has adequate cooling; the room’s ambient temperature should be below 90 °F (32 °C). Check that the processor’s heatsink has been installed properly. Inadequate thermal grease on the heatsink can cause unusually high processor temperatures. Make sure your system’s I/O (disk, floppy, CD-ROM, etc.) cables aren’t restricting airflow in the system.

Your system has exceeded its recommended maximum temperature.

Your processor’s temperature could have exceeded its recommended range because:

  • The system is in a location that is not allowing optimal airflow or is too hot.
  • One or more of the system’s fans have slowed or stopped, reducing airflow to the system.
  • Dust has accumulated in your system, reducing airflow to the system.

Recommended resolutions: Check all of the system fans to see if any of them are disconnected or blocked by a foreign object. If all fans are still connected and are free of foreign objects, a fan may need to be replaced. Make sure that there is proper airflow to your system. Make sure your system is not located too near walls or in corners. If vents in the system are blocked, remove dust or foreign objects. Your system should be kept in a room that has adequate cooling; the room’s ambient temperature should be below 90 °F (32 °C). Make sure your system’s I/O (disk, floppy, CD-ROM, etc.) cables aren’t restricting airflow in the system.

An unknown temperature sensor reading has exceeded its recommended maximum temperature.

The DLL version does not match the application. Reinstall the application.
Other Troubleshooting Tips The troubleshooting issues are shown in bold, while the potential cause(s) are shown in regular font.
Intel® Active Monitor does not display all of my fans.
Intel® Active Monitor supports up to three fans. A fan can be monitored only if all of these requirements are met.

  • The fan must be a three-wire fan that supports monitoring. A three-wire fan is capable of monitoring if one of the wires is capable of transmitting a signal from a fan to a tachometer.
  • The fan connector that you’re connecting the fan to must support monitoring, however not all fan connectors support monitoring.

Note: Your system may have standard fan connectors which may be monitored, and may also have optional fan connectors, which are not monitored. To determine which fans are standard, refer to the motherboard’s Quick Reference Guide, which came in the box with the system, or the motherboard’s Technical Product Specification (TPS) at Intel Desktop Board Technical Specifications and Updates.

I changed my fan and now the fan sensor generates alerts continually.
If you have added, changed, or removed a fan, you need to uninstall, and then reinstall, Intel Active Monitor to register and then accurately monitor your system’s fan(s). Otherwise, the application may generate an alert until you’ve reinstalled the Intel Active Monitor application.

Intel Active Monitor conflicts with other monitoring software.
Intel Active Monitor may conflict with other monitoring software that uses the same resources, the Heceta ASIC chip and the SM Bus driver. Running other monitoring software that uses the same resources as Intel Active Monitor, while Intel Active Monitor is running, may cause Intel Active Monitor to fail. Intel® LANDesk® Client Manager (LDCM) is an example of another application that uses the same resources as Intel Active Monitor.

The application window does not resize. Intel Active Monitor was not designed to be resized.

I cannot change the sound configuration under Windows* NT* or Windows 2000.

When using Intel Active Monitor, if you are running either the Windows NT or Windows 2000 operating system, you cannot select sound configuration from the “Sounds” section of the Control Panel.

The word “Unknown” appears in the System Info scene or the View System Report window.

The word “Unknown” may appear in a field on the System Info scene because Intel Active Monitor may not be able to display all of the features of older Intel motherboards and in older BIOSs.

The Active Alerting Options window is grayed out, so I cannot select any options.

If restarting the system doesn’t resolve the problem, uninstall and then reinstall the application.

Notice: Intel®, Pentium®, Celeron® are trademarks of the Intel Corporation. Windows® 95, Windows® 98, Windows® NT, Windows® 2000 and

Microsoft® Office are registered trademarks or trademarks of the Microsoft Corporation.

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