WINDOWS 98 DEVICE MANAGER
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Floppy Disk controllers:
Generally most floppy disk
controller errors are due to Windows 98 not identifying the controller
correctly based upon the information reported by the motherboard's Bios or
a corrupted driver. The easiest solution would be to go into device
manager, expand the floppy disk controller area and remove the controller
and restart the system. The following procedure should help you. If you
still have a problem, please contact the Technical Support department.
If you have read through
these pages, then you might recall the issue with the IDE controller
and restarting in Safe Mode and checking for duplicate or multiple
entries for the floppy disk controller. If there are any duplicates or
multiples, remove them all.
If none of the above
resolves the issue, start backwards from the floppy drive, making sure
that it functions properly. Then check the cable from the drive to the
motherboard. If you still have a problem, the floppy disk controller
on the motherboard may have gone bad. If you are one of our customers,
please contact Technical Support.
Keyboard errors are extremely
rare to say the least. Most standard keyboards, including the ergonomic
keyboards and the Microsoft Natural Keyboard are all recognized easily by the standard
Windows 98 driver. With the advent of
wireless (infrared) and USB types of keyboards, device errors in Device
Manager are becoming more frequent. Usually this is resolved with the
addition of the third party drivers supplied by the manufacturer. In some
cases, a keyboard will fail and need to be replaced.
As a caution
to our customers, we neither recommend, sell or support wireless or USB
keyboards. Our reasoning is simple, software crashes, whether in Windows
95, 98 or 2000, do occur and for a multitude of different reasons. If a
crash does occur and you are unable to boot your system into the operating
system you will not have access to either an infrared keyboard or mouse if
they are installed as the drives must load when Windows starts. In this
case, you will need to access your system through the use of conventional
methods, either through an MS-DOS prompt or via the base operating systems
command line. This cannot be achieved with either infrared or USB devices.
Errors in Device Manager relating
to modems occur frequently and are usually caused by driver problems 99%
of the time. While you can update and change modem drivers through Device
Manager, it is usually quicker and easier to do so through the modem icon
in Control Panel. How you handle this issue depends largely on the type of
problem you are having and whether you are a customer of ours or just a
visitor looking for help with a problem.
If you are one of our customers,
your computer will have either a US Robotics or Hayes modem unless you
specified something different. Check the packet of diskettes you received
from us with your computer. In that packet will be found a modem drivers
diskette. All you need to do is follow the instructions in the next
segment in order to reload your modem device. (While Hayes, as a company,
has gone out of business, their technology and assets were purchased by
another manufacturer and the brand will remain and all warranties will be
To restore a modem to your
system, please follow this sequence.
Presuming that you found
this error in device manager, click once on the modem entry to
highlight the entry and then click "Remove" at the bottom of
the Device Manager page. Now close Device Manager.
Click Start, Settings,
Control Panel. Once the Control Panel has opened, click on the modem
icon. Since you removed the only modem device while in Device Manager,
there shouldn't be any modem listed in the Modem Properties panel.
Your Modem Properties page should look like this.
either click "Next" and let the wizard search for your modem
and then install a driver for it that the wizard finds (you can also
install your own driver as well), or you can click the "Don't
detect my modem; I will select it from a list" box to select it
and use the drivers disk that we have provided to you or that can with
modem has been added, click the diagnostics tab at the top of the
Modem Properties page the click on the "More Info" button to
test the modem. If the modem is functioning correctly with the
appropriate driver, you will get a response similar to this:
problem has not been resolved, then we need to look at other possibilities
such as the following:
had any problems recently that may have effected the modem, such as
power problems, lightening or power surges?
had the case open recently and possibly moved or disturbed the modem
card causing it to not be fully seated in the slot.
certain the modem was working before you installed (or reinstalled)
Windows 98? Modems, like all other electronic devices, do go bad. If
you believe this is a possibility, then contact Technical Support
loading the modem driver (selecting the modem) using the add modem
wizard, did you select the correct modem from the list? If you are
uncertain, check the literature that came with your new computer or
the modem to determine the modem type, remove the modem via the Modem
Properties page and then restart the add modem wizard and choose the
Although we do not install any of the Win modem type modems in our systems,
if you are a visitor, we urge you to replace any software generated modem
with a typical style modem.
Monitors rarely, if ever, show up in device manager
unless there is some form of defect at the hardware level or the monitor
has special features that require that a specific driver INF file be
If you are one of our customers, the driver INF
file will be included in the diskette pack that we provided you at the
time your computer was shipped. If you cannot locate it, send
Technical Support and email message providing them with your customer
number and a new INF file will be sent to you via email.
If you are not one of our customers, check the make
and model of your monitor and then visit the manufacturers site. Most
manufacturers provide INF driver files for their monitors free of
To load the INF file, go into Control Panel and
click on the Display icon. Now click on the Settings tab and then
click on the Advanced button. Now click on the Monitor tab and then
click "Change". Use the INF driver file to properly identify
Having an error relating to a mouse device show up in
Device Manager is as unusual as a keyboard or monitor error. Usually these
errors occur as the result of a change that has occurred at the system
level, not necessarily within Windows 98. Here are some things to check
before calling Technical Support.
Make sure that the mouse is
attached to the mouse port at the rear of the computer and is firmly
seated into the socket.
If you have made any changes
in the motherboard's bios setup, then recheck your settings. If
necessary reset the bios defaults in the bios as per the instructions
that we have provided you for your particular motherboard and bios.
If you have changed the
mouse type from the one that was provided with your new computer, make
sure that it has been identified by Windows 98 correctly, and if
necessary, load any "special" drivers that may have come
with the mouse. Note:
If you have replaced your former mouse with a scroll mouse (presuming
that your old mouse was not the scroll type) do not load the scroll
mouse software as Windows 98 comes with support for the scroll mouse.
are using the new Microsoft infrared mouse, you must load the mouse
software and you must have the support enabled on the computer.
the computer into Safe Mode and open Device Manager. Make sure that
there is only one mouse listed. If there is more than one, remove them
all and then shutdown and restart your computer.
after reviewing the above and checking your computer, the mouse still
appears as a Device Manager error, contact Technical Support for
Network Adapter errors in
Device Manager are a common occurrence, and normally result from
misidentification of the card (device) during the Windows 98 installation
process. These errors are easily remedied when you follow a set procedure.
If you are one of our customers, the network adapter that was installed in
your computer was manufactured by 3COM, unless you specified otherwise.
Regardless of the manufacturer of the network card, in the diskette pack
that you received with your computer you will find a floppy disk with the
specific drivers for your network card. Follow the procedure below to
install (or reinstall) the correct device driver.
First, make sure that your
network card is properly connected to the network. Verify the
connections and depending upon the cabling used, make certain that
hubs are properly connected and powered and networks using coaxial
cable are properly terminated.
Second, if you are
reinstalling Windows 98, ask yourself whether or not this computer was
working properly on the network before you began the process of
reinstallation. If it wasn't, it may be a hardware problem that you
are trying to resolve through software changes. If you believe it may
be hardware related, contact our technical support personnel (sorry,
Third, if you have made any
changes at all to the motherboard's BIOS setup, especially with regard
to changes to slot assignments where the network card is installed,
reset those assignments to the BIOS defaults. Alterations to the BIOS
by anyone, other than our technical support personnel, after the
computer leaves our facilities are not supported.
With the above having been done, then
proceed with the following:
Click Start, Shutdown and then choose
As the computer begins the
startup process, and just before you see the "Starting
Windows...." dialogue, begin taping the F8 key to bring up the
Windows Start Menu.
Now choose Safe Mode. You
will be presented with a dialogue box advising you that you are
starting in Safe Mode. Acknowledge the message and boot fully into
Once in Safe Mode, click
Start, then select Settings then select Control Panel. Now double
click the System icon. When the System Properties page is up, choose
the Device Manager section.
Now scroll down to the
"Network Adapters" section in Device Manager and click the
"+" to expand it.
Click once on each Adapter
entry and then click the "Remove" button at the lower
portion of the properties page. Once you have removed all of the
entries (make sure this section is indeed empty), then close Device
Manager as well as all other open windows on the desktop.
Now click Start, Shutdown
and Restart. As Windows begins the restart process, it will find the
device and attempt to reinstall it. Windows may attempt to load its
default drivers or it may ask you for a drivers disk. If you are
asked for drivers, then use the network drivers diskette from your
Would you rather go back
to the beginning of Device Manager? Then click