Windows Millennium Edition

Cannot Connect or Stay Connected Using AOL with WDM Modem


The information in this article applies to:

SYMPTOMS

If you are using a Windows Driver Model (WDM) modem, the initial connection attempt to America Online (AOL) may not succeed. Additionally, the connection may eventually be dropped, and your computer may stop responding (hang) after 10 to 15 minutes of use.

CAUSE

There is a problem in handling simultaneous input requests when you are using WDM modem drivers.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
The English version of this fix should have the following file attributes or later:
   Date        Time     Version    Size    File name
   --------------------------------------------------
   08/23/2000  02:17pm  4.90.3001  41,648  Ccport.sys 
 


Courtesy Microsoft Corporation. All rights reserved.

Copyright ©2000 DEW Associates Corporation. All rights reserved.